ecobet Privacy Policy

For the purposes of this Privacy Policy, the data controller responsible for your personal information is ecobet, operating the online casino and sports betting platform at ecobet.club and serving the Bangladesh market.

As data controller, ecobet determines the purposes and means by which your personal data is processed. We take this responsibility seriously and have implemented organisational and technical measures designed to ensure that your data is handled lawfully, fairly, and transparently at every stage of its lifecycle.

If you have any questions, concerns, or requests relating to how ecobet handles your personal data, you may contact our dedicated privacy support team:

• Email: support at ecobet.club (plain text — not a clickable link)
• Response time: Within 72 hours Bangladesh Standard Time (BS T, UTC+6)
• Live chat: Available 24/7 via the ecobet platform

ecobet collects personal data from you directly when you register, deposit, play, or contact us, and indirectly through your interactions with the platform. The categories of data we collect are described below.

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 18 or older)
• Email address
• Username and encrypted password
• Residential address (city, district, country)
• Mobile number (optional, used for account security alerts)

2.2 Identity Verification (KYC) Documents

When we are required to verify your identity under our Know Your Customer (KYC) obligations, we may collect:

• Scanned copies or photographs of government-issued ID (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (e.g., a screenshot confirming your bKash, Nagad, or Rocket account is in your name)

2.3 Financial & Transaction Data

• Deposit amounts, dates, and payment method references
• Withdrawal requests and processing records
• Bonus credits and wagering history
• Account balance history

ecobet does not store full card numbers, CVV codes, or mobile banking PINs. Payment processing for Visa and Mastercard transactions is handled by our PCI-DSS-compliant payment partner. Mobile money references (bKash, Nagad, Rocket, Upay) are stored only as transaction reference identifiers.

2.4 Gameplay & Betting Data

• Game sessions, bet amounts, outcomes, and timestamps
• Sports betting selections, odds accepted, and settlement results
• Responsible gaming limit settings and self-exclusion history

2.5 Technical & Usage Data

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Session duration and pages visited within ecobet
• Referring URL (how you arrived at ecobet.club)
• Cookie identifiers and similar tracking data (see the Cookies section below)

2.6 Communication Data

• Live chat transcripts and email correspondence with our support team
• Responses to surveys or feedback requests
• Records of promotional communications sent to you and whether you engaged with them

ecobet processes your personal data only where a valid lawful basis exists. The table below sets out the primary categories of processing activity and the corresponding lawful basis for each.

Where ecobet relies on legitimate interests as its lawful basis, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject. You may object to processing based on legitimate interests at any time (see Your Privacy Rights below).

ecobet uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with what is described here without first notifying you and, where required, obtaining your consent.

4.1 Account Management

Your registration and identity data is used to create and maintain your ecobet account, verify your eligibility to play, enforce the one-account-per-player rule, and ensure that our platform is accessible only to genuine players who meet our age and residency criteria.

4.2 Payment Processing

Financial data is used to process your deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to fulfil your withdrawal requests to the appropriate payment destination. Transaction records are also used to detect irregular activity and to satisfy our financial reporting obligations.

4.3 Compliance & Fraud Prevention

ecobet is obligated to screen player accounts against anti-money-laundering (AML) requirements. This includes monitoring deposit and withdrawal patterns, cross-referencing identity documents, and flagging transactions that present unusual risk indicators. Data used for compliance purposes may be retained longer than other categories — see the Data Retention section for details.

4.4 Responsible Gaming

Gameplay and betting data is analysed to identify patterns that may indicate problematic gambling behaviour. If our systems detect such patterns — for example, a sharp increase in session frequency or a sustained sequence of large losses — we may contact you proactively to offer responsible gaming tools. This processing is carried out in the interest of player welfare and is not used for marketing profiling.

4.5 Customer Support

Communication data, including live chat transcripts and email history, is used to provide accurate and contextually informed support. Access to previous interactions enables our agents to resolve issues more efficiently without requiring you to repeat your account history on every contact.

4.6 Marketing Communications

If you have opted in to receive promotional communications, ecobet may use your email address to send you information about bonuses, seasonal offers (such as Eid promotions or BPL cricket specials), and new game releases. You may withdraw your marketing consent at any time by updating your account preferences or by writing to our support team. Withdrawal of marketing consent does not affect your ability to continue using the ecobet platform.

4.7 Platform Improvement

Technical and usage data is used in aggregate and anonymised form to analyse how players navigate ecobet, which games are most popular, where technical errors are occurring, and how the platform can be improved. This analytical processing does not identify individual users.

ecobet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data is shared with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Game Studio Providers

To deliver casino games on the ecobet platform, technical session data is passed to our certified game studio partners — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These studios receive only the minimum data required to initialise and record your game session. They are contractually prohibited from using this data for any purpose beyond game delivery and result reporting.

5.2 Payment Service Providers

Transaction reference data is shared with our payment processing partners to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each payment partner operates under their own privacy framework and is independently responsible for the data they process through their own systems.

5.3 Identity Verification Services

KYC document data may be processed by a third-party identity verification service to authenticate the documents you submit. Such providers are engaged under strict data processing agreements and are not permitted to retain your documents beyond the verification period.

5.4 Legal & Regulatory Disclosure

ecobet may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law or in response to a valid legal order. In such cases, ecobet will disclose only the minimum data required and will notify the affected player where it is legally permissible to do so.

ecobet uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with our site. The following categories of cookies are in use on ecobet.club:

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use ecobet's core features.

ecobet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention guidelines apply:

• Active account data (registration details, gameplay history, transaction records): retained for the duration of your account plus a minimum of 5 years following account closure, in compliance with financial record-keeping obligations.
• KYC documents (ID scans, proof of address): retained for a minimum of 5 years from the date of verification, and up to 7 years where an AML investigation was associated with the account.
• Support communications (live chat logs, emails): retained for 3 years from the date of the last interaction.
• Marketing preferences and consent records: retained for the duration of your account or until consent is withdrawn, plus 1 year thereafter as a record of your preference.
• Technical and analytics data: retained in anonymised, aggregated form only — individual-level technical logs are deleted after 12 months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion of a specific record is not technically possible within a standard system cycle, the data will be isolated and access-restricted until deletion can be completed.

As a player on the ecobet platform, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting our support team at support at ecobet.club or via live chat.

ecobet will acknowledge all privacy rights requests within 5 business days and provide a full response within 30 calendar days. In complex cases, this period may be extended by up to 60 additional days, in which case we will notify you of the extension and the reason for it.

Please note that certain rights are subject to exceptions. For example, the right to erasure does not apply where retention is required by law, such as our obligation to retain transaction records for financial compliance purposes.

ecobet takes the security of your personal data seriously. We have implemented a multi-layered security architecture designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

Technical Security Controls

• 256-bit SSL/TLS encryption on all data transmitted between your device and ecobet's servers
• Encrypted data storage for all sensitive fields including passwords (bcrypt hashing), identity document scans, and payment references
• Access control systems that restrict internal access to personal data on a strict need-to-know basis
• Firewall and intrusion detection systems monitoring all inbound and outbound network traffic in real time
• Regular penetration testing and vulnerability assessments conducted by independent security specialists

Organisational Security Controls

• All staff with access to player data are subject to confidentiality agreements and receive mandatory data protection training
• Data access logs are maintained and regularly audited
• A documented incident response plan is in place; in the event of a data breach affecting your personal information, ecobet will notify affected players promptly

Despite these measures, no system connected to the internet can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account.

ecobet reserves the right to update this Privacy Policy at any time. When we make changes, the revised policy will be published at ecobet.club/privacy-policy and the "Last Updated" date at the top of this page will be amended accordingly.

Where changes are material — meaning they significantly affect how we process your personal data or alter your rights — we will notify you in advance via your registered email address and display a prominent notice on the platform for a minimum of 14 days before the new version takes effect. This advance notice period gives you the opportunity to review the changes and, if you do not accept them, to close your account before they apply.

Minor updates, such as corrections of typographical errors, clarifications of existing practices without substantive change, or changes required immediately by law, may be published without advance notice. In all cases, the current version of this policy governs the processing of your personal data from the moment it takes effect.

We encourage you to review this Privacy Policy periodically. If you have questions about any aspect of it, our support team is available around the clock via live chat, or you may write to us at support at ecobet.club. All privacy-related queries are handled in English and responded to within Bangladesh Standard Time (BST, UTC+6) business hours.